Contact
We are happy to help. The fastest way to reach us is through a support ticket, which keeps the full context of your account and orders in one place.
Support tickets
If you have a question about an order, a payment or your balance, open a ticket from your dashboard. Our team can see the relevant details there and usually replies within a day. Please include the order number where you can, so we can look into it straight away.
Prefer email, or do not have an account yet? Write to us at [email protected] and we will get back to you. For anything related to your data or privacy, you can use [email protected].
Response times
We answer messages in the order they arrive, every day of the week. During busier periods a reply may take a little longer, but every ticket is read and followed up.