Terms of Service

These terms set out the rules for using PanelFollows, and in particular explain how orders work and the conditions for payment, refunds, refills and cancellations. By creating an account or placing an order you confirm that you have read them and agree to be bound by them. If you do not accept any part of these terms, please do not use the service.

1. About the service

PanelFollows is a social media marketing panel. We act as a reseller that forwards your orders to third party providers and reports their progress back to you. We do not own, operate or partner with the social platforms the orders are delivered on (Instagram, TikTok, YouTube, X/Twitter, Telegram, Facebook and others), we are not affiliated with them in any way, and we do not act on their behalf.

2. Your account

You need an account to place orders. The information you provide during registration must be accurate and kept up to date. You are responsible for everything that happens under your account and for keeping your password confidential. Let us know as soon as you notice any unauthorised access. We never ask for the password of your social media account when you place an order; only your public username or post link is needed.

3. Orders and balance

Orders are paid from the prepaid balance in your account. Before confirming an order, check that the link, username and target details are correct, since processing usually begins immediately and corrections may no longer be possible after that. The target profile or post must be public for an order to be delivered. We may decline or cancel an order if the link is invalid, the service is unavailable, or the request looks abusive.

4. Payments and balance

You can top up your balance with the methods shown at checkout (such as credit card, crypto or bank transfer). Funds added to your balance are meant only to be spent on services within the panel; they are non transferable, cannot be assigned to third parties and cannot be converted to cash. Payments are processed through secure third party payment providers, whose own terms also apply.

5. Refund conditions

Refunds are issued only in the cases listed below, and always as panel balance. Refunds are not returned to the original payment method (card, crypto, etc.); the refunded amount is added to your panel balance and can be used for new orders. Balance cannot be converted to cash.

• If a provider cancels an order (canceled), the full amount paid for that order is refunded to your balance.
• If an order is partially completed (partial), only the undelivered portion is refunded, in proportion to the remaining quantity; the delivered portion is not refunded.
• If an order cannot be started at all or fails entirely through no fault of yours, the amount paid is returned to your balance.
• Because delivery starts quickly, an order that has already started or completed cannot be refunded.
• Orders that cannot be delivered because of a wrong or incomplete target (wrong link, wrong username, private/closed profile, a post deleted during the order) may not be refunded.
• Orders on accounts suspended for rule violations are not refunded.

6. Refills and guarantee

A refill is the topping up of drops that occur after an order is completed, to the extent the provider is able to. A refill is not a refund and applies only to certain services. Whether a service is covered by a guarantee/refill is clearly stated next to that service in the catalog.

• Refills apply only to services marked as 'guaranteed' or 'refill' in the catalog. The absence of this label does not create any refill right.
• If the count on an order from a non guaranteed service (one without refill coverage) drops or falls to zero after completion, that drop is NOT refilled and is NOT refunded; with such services you accept the risk of drops.
• A refill is a request to resend the dropped amount; it does not guarantee any particular permanence or result.
• The automatic refill window is roughly 30 days; automatic refill may not run once this period has passed since completion.
• A reasonable waiting period (around 24 hours) may apply between refill requests for the same order.

7. Cancelling an order

Whether an order can be cancelled depends on the cancellation support of that service's provider, which is indicated in the catalog. Cancellation is not always possible; an order that has been forwarded to the provider and entered processing usually cannot be cancelled.

• Cancellation can be requested only for services whose provider supports it (marked as cancellable) and only while the order is still pending or in progress.
• A cancellation request is forwarded to the provider; if the provider accepts it, the undelivered portion is refunded to your balance.
• If the provider rejects the cancellation, or the order completes in the meantime, no cancellation or refund is made.
• Cancellation of manually processed orders (not forwarded automatically) may be subject to review by our team to prevent abuse.

8. Delivery, drops and results

Estimated start and completion times are guidance, not a guarantee. Delivery speed depends on the provider and on the platform itself. Because social platforms periodically clean up accounts they consider inactive or fake, seeing a drop in followers, likes or similar metrics after delivery is normal and is not, on its own, a defect or a reason for a refund. We do not promise any particular business outcome, reach, ranking, or permanence of results. Provider related delays may leave an order pending for a while; no additional compensation arises for this period.

9. Right of withdrawal

Our services are digital services whose performance begins immediately after an order is confirmed. Under distance selling rules (including the Turkish Distance Contracts Regulation), services that begin performance immediately with the consumer's consent fall within the exception to the right of withdrawal. Accordingly, when you confirm an order and request that performance begin, you accept that your right of withdrawal ends for orders that have started. For orders whose performance has not yet begun and that are eligible for cancellation, the cancellation and refund conditions above apply.

10. Acceptable use

Use the panel only for content and accounts that you own or are allowed to promote. Do not place orders for material that is illegal, hateful, sexual in nature involving minors, or that infringes someone else's rights. Do not try to probe, overload or interfere with the panel, the API, or the underlying providers. Breaking these rules may lead to suspension without a refund.

11. Disclaimer of warranties

The service is provided on an as is and as available basis. To the extent permitted by law, we are not liable for indirect or consequential losses, for action taken by a social platform against an account (including restriction, suspension or deletion), or for interruptions caused by third parties. Our total liability for any claim is limited to the amount you paid for the order that gave rise to it.

12. Changes to these terms

We may update these terms as the service evolves. When we do, we will revise the date at the top of this page. Continuing to use the panel after a change means you accept the updated terms. You can always reach out to us with any questions.